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Tech Library Welcome - InformationWeek

    http://www.informationweek.com/whitepaper/
    Aug 11, 2021 · How Network Quality is Critical to Remote Agent-Based Customer Service. by Subspace Aug 11, 2021 . Call abandonment, time in queue, agent utilization rate, and speed of answer are just a few of the critical metrics that contact centers depend on.

Alcatel-Lucent - Wikipedia

    https://en.wikipedia.org/wiki/Alcatel-Lucent
    Alcatel-Lucent S.A. (French pronunciation: [alkatɛl lysɛnt]) was a French-American global telecommunications equipment company, headquartered in Boulogne-Billancourt, France.It was formed in 2006 by the merger of France-based Alcatel and U.S.-based Lucent, the latter being a successor of AT&T's Western Electric and Bell Labs.. In 2014, the Alcatel-Lucent group split into two: Alcatel-Lucent ...

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